Return, Refund & Cancellation Policy

Last Updated: 21.08.2026

At Unlabeled Sens, we strive to provide high-quality products and a great shopping experience. Please read our Return, Refund & Cancellation Policy carefully before making a purchase.

Order Cancellation

Before Shipment

Orders can be cancelled before they are shipped.
To request a cancellation, contact our support team as soon as possible.
If the order is successfully cancelled, a full refund will be processed to the original payment method.

After Shipment

Orders cannot be cancelled once they have been shipped.

Return Policy

You can exchange your products within 7 days, starting from the date of delivery. Please contact us at support@untld.in to process your reverse shipments.

Reimbursement will be done in the form of product replacement, store credit or refund.

Products purchased on sale or through cash on delivery (COD) are not eligible for bank refunds. Refunds for these orders will only be provided as store credit or exchanged for another product, subject to availability.

Store credits will be sent via email as a unique code that can be entered during checkout to redeem. Please note that these credits will be temporarily suspended during any site-wide sale.

No form of returns accepted on international orders.

An order can only be exchanged or returned once.
We do not accept exchange or return requests for items that have already been exchanged. No exceptions.

Please note: Cash on Delivery (COD) charges (150rs.) and any shipping fees are non-refundable.

Q: Will any extra charges be applied on product returns?

A: No extra charges will be applied on product exchange concerning delivery of WRONG PRODUCTS or WRONG SIZE or DAMAGED PRODUCTS. In case a customer does not like the product or size and wants to exchange/return their product, a nominal reverse shipping fee will be charged from the customer. Reverse shipping charges vary between 100 to 150 per product.

Q: How many days does it take to exchange my product?

A: For replacement of product - If the product you want is available, we ship out your new product within 24 hrs. of completion of the reverse delivery. If not, you will have to wait for it to be restocked or opt for another product.

For refunds or store credit - It takes around 2-4 days, from the date of reverse delivery fulfilment, for your refund or store credit to process.

Q: How do I place a return/exchange request?

A: To initiate a return or exchange request, please navigate to the main menu and tap on "Initiate Return/Exchange." All subsequent steps are straightforward, but if you require any assistance, please feel free to reach out us. Reverse shipping charges vary between 100 to 150 per product.

We reserve the right to cancel any order due to reasons like shortage of stock, website malfunction etc